Truck Dispatch Job in Spokane,WA: TDR is a family-owned trucking company that understands the fast-paced nature of the industry. We offer a supportive and flexible work environment for our office staff, with a focus on getting the job done and keeping operations running smoothly.
Position Overview: Freight Dispatcher tracks and manages drivers. They assign drivers routes, destinations, and timelines, as well as keep in touch with drivers who are on the road. Dispatchers interact with clients and drivers to keep up-to-date information on routes and schedules. Because a dispatcher interacts with the client to address any concerns or route changes, some customer service experience is helpful. Dispatchers usually work out of a company office, managing digital/physical route and driver files, and answering calls from the fleet and customers.
Responsibilities:
- Multitasking
- Conduct yourself in a very professional and highly organized manner
- Pre-book over-the-road operations
- Frontline interaction with customers via phone and email
- Book and enter loads into TMS for operations to plan and dispatch
- Problem solve with the customer when loads and/or drivers have issues
- Continual updates on load details and ETA’s
- Update customers on delays, equipment issues and paperwork
- Be professionally demanding of all stakeholders and always offer solutions instead of excuses
- Dispatch/Coordinate & assign loads and load information with drivers
- Enter and update load information in TMS
- Accessorial tracking and alerts for both the customer and driver
Qualifications
- You must be able to multitask, have good customer service, and deal with some frustration from impatient customers. WITH A GOOD ATTITUDE
- 2 years minimum experience in Dry Van, Reefer – OTR required
- Have a solid understanding of the trucking industry
- Knowledge on how to use DAT and TruckStop
Pay
- Competitive hourly rates start from $23 to $40 per hour, based on experience.
Benefits
- Vacation and sick leave
- Paid holidays
- Flexible Schedule
- Generous Performance Bonus