Fleet dispatchers track and manage drivers. They assign drivers routes, destinations, and timelines, as well as keep in touch with drivers who are on the road. Dispatchers interact with clients and drivers to keep up-to-date information on routes and schedules. Because a dispatcher interacts with the client to address any concerns or route changes, some customer service experience is helpful. Dispatchers usually work out of a company office managing digital/physical route and driver files and answer calls from the fleet and customers.
RESPONSIBILITIES
- Multitasking
- Conduct yourself in a very professional and highly organized manner
- Pre book over the road operations
- Frontline interaction with customers via phone and email
- Book and enter loads into TMS for operations to plan and dispatch
- Problem solve with customer when loads and/or drivers have issues
- Continual updates on load details and ETA’s
- Update customers on delays, equipment issues and paperwork
- Be professionally demanding of all stakeholders and always offer solutions instead of excuses
- Dispatch/Coordinate & assign loads and load information with drivers
- Enter and update load information in TMS
- Accessorial tracking and alerts for both customer and driver
QUALIFICATIONS & REQUIREMENTS
- You must be able to multi task, have good customer service and be able to deal with some frustration with impatient customers. WITH A GOOD ATTITUDE
- 2 years minimum experience in Dry Van, Reefer – OTR required
- Have a solid understanding of the trucking industry
- Knowledge on how to use DAT and TruckStop
PAY & BENEFITS
- Paid time off
- Direct Deposit
- Performance bonuses
- Salary will be determined by your experience and discussed during your interview, but we project a salary range up to $90,000 per year
TDR is committed to helping you find the best solutions for your shipping needs. We offer a broad range of services using around 70 of our own trucks, as well as working with hundreds of transportation partners across the US and internationally.
